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  • How long is my subscription active?
    Life Environments NO LONGER REQUIRES subscriptions. All existing subscribers will receive our complete library FREE for their mobile device.
  • Can I stream Life Environments through stereo speakers?
    Yes - but with a few caveats. You will NOT receive the interactive benefits that headphones or ear buds deliver. Life Environments immersive audio is produced specifically for headphone listening and may not sound good through traditional stereo or surround speakers. It is also important to remember that your subscription licenses one (1) person to listen! Life Environments experiences may not be played to more than one person simultaneously or to more than one (1) person in any space. Please look at our Licensing FAQ for more information.
  • Can I purchase Life Environments audio on DVD or Blu-Ray™?
    Not yet... Our audio is available by digital download online in more places everyday. However, we are exploring options for DVD products in the future. The benefit of online download is that you have dramatically increased portability that physical media simply doesn't offer.
  • Are Life Environments immersive audio recordings produced in surround sound?
    No. Life Environments aural experiences are produced using proprietary aural technology developed exclusively by Life Environments that delivers lifelike sound from all directions using stereo headphones or earbuds. Surround sound technologies like Dolby Atmos® and others cannot replicate the precision lifelike sound required for cognitive interactivity like Life Environments.
  • Is Life Environments Immersive Audio Really Spatial Audio?
    Nope. It’s better! Our proprietary immersive audio format leverages the structure of your head to deliver lifelike acoustic reproduction from every direction just as in live nature.
  • Why is Life Environments lifelike audio superior to other audio technologies?
    It’s different. Our proprietary audio technology allows lifelike sound to be experienced from all directions using only stereo headphones. You do not require special decoding technology, specialized listening devices, multiple speakers or other technology to experience lifelike nature with Life Environments aural technology.
  • Why can’t I use noise-canceling headphones with Life Environments audio?
    Noise-canceling headphones strip essential information from Life Environments audio experiences and provide a poor and non-effective listening experience. You will receive no therapeutic benefit listening to Life Environments experiences with noise-canceling headphones.
  • Aren’t quality headphones expensive?
    No. In fact, expensive headphones deliver no true advantage over the reference headphones used in high-end studios today. We strongly suggest Audio-Technica ATH-M50x closed-back Studio Monitoring Headphones that can be purchased for less than $150. These are the reference headphones we calibrate our audio to for your best listening experience. You will find these headphones in more than 90% of all recording studios today!
  • Can you suggest a quality set of headphones?
    We strongly suggest Audio-Technica ATH-M50x Closed-back Studio Monitoring Headphones that can be purchased for less than $150. These are reference headphones that we calibrate our audio to for your best listening experience. You will find these headphones in more than 90% of all recording studios today! We also suggest Beyerdynamic DT880 headphones. TIP! If you are listening from a mobile device, please get the 32-ohm version headphone models.
  • How can I track my order?
    If you purchase a physical product, simply check the status of an order by logging into your Life Environments store account you created when your ordered. If not, you can contact customer service using our Feedback Form (from 9 a.m. to 4 p.m. EST Monday through Friday). You will receive an email with tracking information once your order ships.
  • How much is shipping and how do you ship your orders?
    All shipping charges for physical products will be displayed before completion of your purchase. Your order may be shipped via FedEx, UPS or the United States Postal Service, depending on product, delivery location and type of delivery service selected. All FedEx and UPS packages must be shipped to a physical address. You must use the United States Postal Service to ship to a P.O. Box or A.P.O. address.
  • Do you offer international shipping?
    Yes! We offer international shipping to many countries. You will see the option for International Checkout on the cart page. Please note that due to package size, weight or contents, some items are not eligible for international shipping.
  • What forms of payment do you accept?
    Because of our strict data, privacy and customer security commitments, we accept most major credit and debit cards through PayPal exclusively. We do not store card information on our servers.
  • Why am I being charged sales tax?
    We collect sales tax on taxable product purchases (and in some locations, on delivery charges) in locations where we have a legal obligation (nexus) to do so. Those taxes are calculated based on the state and local taxes applicable in the location where the order is being shipped. All taxes are displayed before completion of your purchase.
  • If I send a gift, will the recipient see the price of the item?
    No, our receipts do not show the amount spent. A receipt shows the name of the product, the SKU and the billing and shipping addresses, but no price.
  • How do discount codes work?
    Discount codes must be entered at checkout. They must be used during their stated time periods and apply to orders shipped within the continental United States and on most digital orders globally. One discount code can be applied per order. Some items are not eligible for the use of codes and additional terms may apply. Please check the applicable product pages for specific information. Discount codes cannot be applied to previously placed orders. However, if you placed an order and forgot to enter an applicable discount code, and you contact customer service at using our Feedback Form (monitored 9 a.m. to 4 p.m. EST Monday through Friday) within 24 hours after you placed that order, we will try to cancel your order and/or apply the discount. Please note that some items, such as personalized items or items marked “all sales final,” cannot be refunded after the order has been processed.
  • Are all items eligible for a discount with a code?
    No. Certain products that are not eligible for discounts include sale items and items that are restricted from discounts. These restrictions will appear on the applicable product page and/or promotional materials.
  • Can I use more than one discount code per order?
    Only one discount code can be applied per order. Promotions may not be combined with any other offers, discounts or coupons.
  • What if there is an issue with my order once I receive it?
    We are committed to your total satisfaction. Please contact customer service using our Feedback Form (9 a.m. to 4 p.m. EST (GMT -5) Monday through Friday). We will assist you with any issues in accordance with our return policy.
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