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Q&A

A CLOSER LOOK

  • How long is my subscription active?
    Life Environments subscriptions are purchased in one (1) year terms.
  • Can I purchase Life Environments audio on DVD or Blu-Ray™?
    No. That said, we do create ambient works that are released to the public through the Arsye record label. When released, these titles will be available through sites including Apple Music and other leading music retailers. We do NOT release our Immersive nature environments through any site except this site.
  • Are Life Environments immersive audio recordings produced in surround sound?
    No. Life Environments aural experiences are produced using proprietary aural technology developed exclusively by Life Environments that delivers lifelike sound from all directions using stereo headphones or earbuds. Surround sound technologies like Dolby Atmos® and others cannot replicate the precision lifelike sound required for cognitive interactivity like Life Environments.
  • Can I stream Life Environments through stereo speakers?
    Yes - but with a few caveats. You will NOT receive the interactive benefits that headphones or ear buds deliver. Life Environments immersive audio is produced specifically for headphone listening and may not sound good through traditional stereo or surround speakers. It is also important to remember that your subscription licenses one (1) person to listen! Life Environments experiences may not be played to more than one person simultaneously or to more than one (1) person in any space. Please look at our Licensing FAQ for more information.
  • Is Life Environments Immersive Audio Really Spatial Audio?
    Nope. It’s better! Our proprietary immersive audio format leverages the structure of your head to deliver lifelike acoustic reproduction from every direction just as in live nature.
  • Why is Life Environments lifelike audio superior to other audio technologies?
    It’s different. Our proprietary audio technology allows lifelike sound to be experienced from all directions using only stereo headphones. You do not require special decoding technology, specialized listening devices, multiple speakers or other technology to experience lifelike nature with Life Environments aural technology.
  • Why can’t I use noise-canceling headphones with Life Environments audio?
    Noise-canceling headphones strip essential information from Life Environments audio experiences and provide a poor and non-effective listening experience. You will receive no therapeutic benefit listening to Life Environments experiences with noise-canceling headphones.
  • Aren’t quality headphones expensive?
    No. In fact, expensive headphones deliver no true advantage over the reference headphones used in high-end studios today. We strongly suggest Audio-Technica ATH-M50x closed-back Studio Monitoring Headphones that can be purchased for less than $150. These are the reference headphones we calibrate our audio to for your best listening experience. You will find these headphones in more than 90% of all recording studios today!
  • Can you suggest a quality set of headphones?
    We strongly suggest Audio-Technica ATH-M50x Closed-back Studio Monitoring Headphones that can be purchased for less than $150. These are reference headphones that we calibrate our audio to for your best listening experience. You will find these headphones in more than 90% of all recording studios today! We also suggest Beyerdynamic DT880 headphones. TIP! If you are listening from a mobile device, please get the 32-ohm version headphone models.
  • How can I track my order?
    Most Life Environments orders are digitial and easily trackable from your customer area in the Life Enviroments Media Center.
  • How much is shipping and how do you ship your orders?
    If you purchase a physical product, shipping charges will be displayed before you complete your purchase. Your order may be shipped via FedEx, UPS or the United States Postal Service, depending on product, delivery location and type of delivery service selected. All FedEx and UPS packages must be shipped to a physical address. You must use the United States Postal Service to ship to a P.O. Box or A.P.O. address.
  • Do you offer international shipping?
    Yes! We offer international shipping to many countries. You will see the option for International Checkout on the cart page. Please note that due to package size, weight or contents, some items are not eligible for international shipping.
  • What forms of payment do you accept?
    Because of our strict data, privacy and customer security commitments, we accept most major credit and debit cards through Stripe exclusively. We do not store card information on our servers.
  • Why am I being charged sales tax?
    We collect sales tax on taxable product purchases (and in some locations, on delivery charges) in locations where we have a legal obligation to do so. Those taxes are calculated based on the state and local taxes applicable in the location where the order is being shipped. All taxes are displayed before completion of your purchase.
  • If I send a gift, will the recipient see the price of the item?
    No, our receipts do not show the amount spent. A receipt shows the name of the product, the SKU and the billing and shipping addresses, but no price.
  • How do Gift Cards work?
    Gift Cards are wonderful ways to share Life Environments experiences with special people in your life! You can purchase a gift card directly from the Life Environments Media Center in the bottom section or from the STORE menu. Once your purchase is complete, you will receive a Gift Card Code to send to your favorite recipient to use when they visit our store, purchase a product and check out! It couldn't be simpler.
  • Are all items eligible for a discount with a code?
    No. Certain products that are not eligible for discounts include sale items and items that are restricted from discounts. These restrictions will appear on the applicable product page and/or promotional materials.
  • Can I use more than one discount code per order?
    Only one discount code can be applied per order. Promotions may not be combined with any other offers, discounts or coupons.
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